Are you searching for a fulfilling place to develop your career and an opportunity to make an impact in someone’s life? At Integrity, we believe that a vibrant company culture which supports and nurtures our employees is so important that it is the key to our success. With our team culture, we listen to your ideas and invest in your career growth! Our purpose and passion are to empower clients, their loved ones, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit. Be a part of our team whose mission is to help individuals and families through an effective and measurable system of comprehensive Therapeutic Community addictions treatment, mental health treatment, and recovery support in a way that brings
We are excited to announce our Clinical Systems Analyst opening! The Clinical Systems Analyst (CSA) is responsible for leading the day-to-day operations of Integrity House’s electronic medical record (EMR), Cx360 from Core Solutions, Inc. The CSA is a highly-visible role at Integrity House and requires hands-on, full life-cycle ownership of the clinical systems applications, including: in-the-field clinical and operational engagement with Integrity House staff, behind-the-scene system(s) development and forward-facing customer support. The system supports client care, clinical administration and revenue cycle functions.
The CSA is a “hands on” expert who functions as a key player in the IT department and the CSA provides Level 1 support for the EMR directly to the end-users and Level 2 support through the vendor. The CSA must have a passion for delivering quality workflow enhancements, solutions and support to all staff/external partners who rely on the EMR to perform their daily work. The CSA will facilitate on-going systems and workflow enhancements through end-user feedback, development/configuration, classroom/desk-side training and data reporting.
Primary Duties and Responsibilities of a Clinical Systems Analyst:
- Attend vendor-lead training on Core Solutions (internally electronic medical records (EMR) system), and develop expert-level expertise in configuration, customization, integration and reporting
- Configure new Programs or modify existing Programs is the EMR
- Remain up-to-date with all future enhancements to Core Solutions, and make recommendations on future product enhancements based on gaps identified through Integrity House workflows and internal/external requirements
- Partner with clinical and administrative teams to understand and document workflows; recommend opportunities to improve workflow based on knowledge of existing/future software modules and enhancements
- Build, test and maintain — end-user security permissions/roles; forms and documents; configurations; interfaces/interoperability with 3rd party systems;
- Plan, lead and execute all upgrades, hotfixes and integration efforts, in partnership with Integrity House leaders and vendor support teams
- Define priorities and optimize tasks to align with the most urgent/impactful priorities
- Clears all decisions that impact Integrity billing through the agency’s financial leadership.
- Document and maintain current workflows
- Create training curriculums and lead training sessions in group and individual sessions; develop a Super-User strategy to broaden end-user support and training
- Develop processes for end-user support, provide Level 1 and 2 support and act as the primary conduit for all vendor-directed support needs
- Participate in internal committee meetings and focus groups; provide thoughtful insight and commentary based on knowledge of business workflows and Core Solutions features (current and future)
- Build reports and provide monthly, quarterly and yearly metrics, related to customer support, accomplishments, project progress reports and otherwise, as directed by leadership
- Maintain all client health records in the strictest confidence
- Communicate with patients, staff and external contacts, in a professional and polite manner
Required Education and Experience:
- Bachelor’s Degree or equivalent technical training
- 1-2 years of clinical systems experience (administrator or super user) required
- Knowledge of EMR and implementation from beginning to end
- Clinical background in substance abuse/recovery behavioral health a plus
- Knowledge of inpatient and outpatient clinical services a plus
Work Schedule: Monday – Friday; 9:00am-5:00pm