Since 1968, Integrity, Inc. has provided comprehensive and successful rehabilitation services for individuals with substance use disorders. We are CARF accredited and recognized nationwide as a leader in addiction services.
The Clinical Systems Analyst is responsible for leading the day-to-day operations of Integrity House’s electronic medical record. The CSA is a highly-visible role at Integrity House and requires hands-on, full life-cycle ownership of the clinical systems applications, including in-the-field clinical and operational engagement with Integrity House staff, behind-the-scenes system(s) development and forward-facing customer support. The CSA must have a passion for delivering quality workflow enhancements, solutions and support to all staff/external partners who rely on IRIS to perform their daily work. The CSA will facilitate on-going systems and workflow enhancements through end-user feedback, development/configuration, classroom/desk-side training and data reporting.
Responsibilities include, but are not limited to the following:
- Attend vendor-lead training, and develop expert-level expertise in configuration, customization, integration and reporting
- Configure new programs or modify existing programs in the EMR
- Remain up-to-date with all future enhancement, and make recommendations on future product enhancements based on gaps identified through Integrity House workflows and internal/external requirements
- Partner with clinical and administrative teams to understand and document workflows; recommend opportunities to improve workflow based on knowledge of existing/future software modules and enhancements
- Build, test and maintain — end-user security permissions/roles; forms and documents; configurations; interfaces/interoperability with 3rd party systems;
- Plan, lead and execute all upgrades, hotfixes and integration efforts, in partnership with Integrity House leaders and vendor support teams
- Document and maintain current workflows
- Create a training curriculum and lead training sessions in group and individual sessions; develop a Super-User strategy to broaden end-user support and training
- Develop processes for end-user support, provide Level 1 and 2 support and act as the primary conduit for all vendor-directed support needs
- Participate in internal committee meetings and focus groups; provide thoughtful insight and commentary based on knowledge of business workflows and Core Solutions features (current and future)
- Build reports and provide monthly, quarterly and yearly metrics, related to customer support, accomplishments, project progress reports and otherwise, as directed by leadership
- Maintain all client health records in the strictest confidence
- Communicate with clients, staff and external contacts, in a professional and polite manner
Job qualifications include:
- Bachelor’s Degree
- Minimum of 2 years clinical systems experience
Full-time employees receive an excellent benefits package that includes paid holidays, vacation, sick and personal days; medical, dental and vision benefits; short and long-term disability, life insurance; 403b retirement and profit sharing plan with a dollar-for-dollar match up to 3% maximum compensation.